Refund Policy

• The ₹99 test fee is refunded automatically within 24 hours if you pass the verification test.
• If you fail, the ₹99 is non-refundable. The fee covers the cost of test generation and evaluation.
• You may retry after a 7-day cooldown. Each retry requires a new ₹99 payment.

Free sessions have no payment attached. There is nothing to refund. If a free session does not go ahead due to a teacher no-show, you will be automatically rematched with another available Bridger.

• More than 24 hours before the session: Full refund, no questions asked.
• Between 2 and 24 hours before the session: 50% refund. The teacher has reserved the time slot.
• Less than 2 hours before the session: No refund. Cancellations at this stage are treated as a no-show.

If a teacher cancels a paid session at any point before it begins, you receive a full refund automatically. No action is required from you. You will also be offered the option to rebook with another verified teacher for the same ACU at no extra cost.

• If a teacher does not join a paid session within 10 minutes of the scheduled start time, the session is marked a no-show.
• You will receive a full refund automatically within 3–5 business days.
• Repeated no-shows by a teacher result in suspension from the platform.

If a session cannot proceed or is rendered unusable due to a technical failure on TOTLE's end — for example, video infrastructure outages, audio failure on the teacher's verified equipment, or platform-side errors that prevent the session from being delivered — you receive a full refund.

• Technical failures are verified automatically using session metadata and transcript analysis.
• Refunds for verified technical failures are processed automatically within 3–5 business days. No dispute submission is required.
• Issues caused by the learner's own connection, device, or environment are not eligible for refund under this clause.

The post-session test verifies your understanding of the chapter taught. The outcome of this test does not affect the session fee.

• Passing the post-session test earns the ACU badge on your Skill Passport. The session fee stands.
• Failing the post-session test does not entitle you to a refund. The session fee covers the teacher's time and the platform's delivery, both of which were provided.
• If you fail the post-session test, you may rebook the same ACU at a 25% discount within 30 days. Use code applied automatically at checkout.

If you believe a session was materially different from what was described — for example, the teacher taught a different concept, ended significantly early, or was clearly unprepared — you may raise a dispute within 48 hours of session end.

• Submit your dispute via the support form with your booking ID.
• TOTLE reviews the session transcript and metadata to resolve the dispute objectively. Resolution is delivered within 3 business days.
• Transcript analysis is the primary evidence used. Disputes are resolved on what was actually said and taught, not on subjective impressions.
• If the dispute is upheld, you receive a full refund. The teacher's ACU rating is also affected.
• Disputes cannot be raised on the basis of not understanding the concept after the session. Post-session test results are one signal TOTLE uses to evaluate quality over time, but a single session outcome is not grounds for a refund.

• All refunds are processed back to the original payment method via Razorpay.
• Processing time is 3–7 business days depending on your bank.
• TOTLE does not issue refunds in any other form (wallet credits, bank transfers, cash).

Accounts that show a pattern of booking sessions and requesting refunds without legitimate grounds will have their refund eligibility reviewed and may be restricted from the platform. TOTLE reserves the right to decline refund requests where abuse is evident.

For refund queries or to raise a dispute, email support@totle.co with your booking ID.